top of page

Shipping Information

​

​

Estimated Domestic Delivery Time

​

  • - We ship orders Monday through Friday. Orders received before 1 pm Pacific time normally ship the same day, although this is not guaranteed. Orders received after 1 pm Pacific time Friday will ship the next business day.

  • - USPS Priority Mail: 2 to 3 business days. Delivery on Saturday.

  • - UPS Ground: 2 to 5 business days. UPS does not deliver on Saturday.

  • - We cannot ship until your payment is processed. Delays in your payment processing will delay the shipment.

  • ​

Refused Shipment

​

  • If you refuse a shipment from Woven Pink LLC, you are responsible for the original shipping charges and the cost of returning the package to Woven Pink LLC. This amount will be deducted from your merchandise refund.

​

​

​

Returns & Exchanges

​​

  • If you are not satisfied with your purchase, you can return your order for a store credit (request must be made within 5 days after the delivery date).

  • Details and exceptions below.

  • No refund/credit on all sales items.

  • Merchandise must be in unopened condition, completely free of make-up stains and dirt. Must not be worn, altered or washed.

  • Merchandise must have all tags attached.

  • Our return policy does not cover pilling, runs or pulls in the fabric that occur after delivery.

  • If an item is received in damaged condition, customer must contact Woven Pink within 5 days of the delivery date. Woven Pink reserves the right to replace the damaged garment. If replacement is not possible, we will issue store credit for the damaged item.

  • No returns or store credit after 5 days of delivery of the product.

​

​

How to Return or Exchange Items

​

  • You must get our approval to return an item or exchange it for an alternate size or color or for a different style. Email your request to info@wovenpink.com or call customer service at 213-537-0991. Tell us how many pieces are being returned so we can email a return label with sufficient postage. Please fill out the Return/Exchange form that came with your order (or write the information on any piece of paper), telling us what you are returning, the reason for the return and whether you want a refund or exchange. If you want an exchange, please write on the form which item(s) you would like us to ship for exchange. Put the form in the package with your return item(s). Print the label emailed to you, attach it to the return package and either put the package in your mailbox for pick up, give it to your carrier, drop the package in a postal service blue mailbox or drop the package off at your local post office.

  • To speed up the processing of your exchange, we recommend that you visit the Woven Pink LLC online store to purchase the exchange item(s). When we receive your return shipment, we will refund your account for the amount of your original purchase.

​

​

Sale Items

​

  • No refund on all sales items.

​

​

Processing Time

​

  • When your package arrives at Woven Pink LLC, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Woven Pink LLC.

​

​

Return Address

Woven Pink LLC

1100 S. San Pedro St. Suite G11

Los Angeles, CA 90015

bottom of page